FAQ
Frequently Asked Questions
Answers about orders, shipping, LA local delivery, bundles, countdown sales, returns, sizing, payments, and account security.
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Orders & Shipping
Returns & Exchanges
Products & Sizing
Bundles & Promotions
Payments & Taxes
Account & Security
Privacy & Data
Store Policies
Contact
Orders & Shipping
When will my order ship?▾
Most in-stock items ship in 2–4 business days. Made-to-order items typically ship in 5–9 business days. You’ll receive an email with tracking once your package is scanned by the carrier.
Business days exclude weekends and US holidays.
Do you offer local delivery in Los Angeles?▾
Yes—selected West LA ZIP codes may see a Local Delivery option at checkout when drivers are available. If you don’t see it, standard shipping is still available.
Can I change or cancel my order?▾
We can usually adjust addresses, sizes, or cancel within 2 hours of purchase if processing hasn’t started. Contact us with your order number ASAP.
Do you ship internationally?▾
Yes. Transit times vary by destination. Duties/taxes may be collected by your local customs or the carrier. Refused packages due to unpaid duties are treated as returns per our policy.
Why hasn’t my tracking updated?▾
Carriers sometimes delay scans 24–48 hours, especially around holidays. If there’s no movement after 3 business days, contact us and we’ll investigate.
Returns & Exchanges
What is your return policy?▾
Return unworn, unwashed items with tags within 14 days of delivery for a refund to your original payment method. Final sale and customized items aren’t returnable.
How do I start a return or exchange?▾
Contact us with your order number and item(s). We’ll issue a Return Authorization and instructions. Use the provided label and keep the tracking number.
Received a damaged or incorrect item?▾
Report issues within 7 days of delivery and attach clear photos of the item and packaging. We’ll replace or refund once verified.
Products & Sizing
How do I choose the right size?▾
Check the Size Guide on each product page. Measure your chest/waist and compare to the chart. Between sizes? We suggest sizing up for a relaxed fit.
Are items made to order?▾
Many limited pieces and colorways are made to order to reduce overproduction. This can add a few processing days before shipping.
Care instructions▾
Apparel: wash cold, inside-out, gentle cycle; hang dry for longevity. Headwear: spot clean only. Leather goods: avoid moisture; condition periodically.
Bundles, Countdown Sales & Promotions
How do bundles work?▾
Bundle pages feature Quick Add buttons and an Add Entire Bundle action that adds multiple items at once. If sizing is required, select sizes on each product page or follow prompts.
How do daily 24-hour countdowns work?▾
Certain offers run on a daily reset timer. Pricing and availability are valid while the timer is active and may revert afterward. All offers are while supplies last.
Can I stack discount codes?▾
Only one promo code per order unless otherwise stated. Bundles and timed drops may already reflect promotional pricing.
Payments, Taxes & Invoices
Which payment methods do you accept?▾
Major cards, Shop Pay, Apple Pay, Google Pay, and PayPal. All payments are processed via Shopify’s PCI-DSS compliant checkout.
Are taxes or duties included?▾
US sales tax is calculated at checkout where applicable. International orders may incur duties/VAT collected by customs or the carrier.
Can I get an invoice for my order?▾
Your order confirmation email includes a receipt. Need a formal invoice? Contact us with your order number and billing details.
Account & Security
Do I need an account to order?▾
No. You can checkout as a guest. Creating an account lets you view order history and speed up checkout.
Is my information secure?▾
Yes. We use HTTPS sitewide and secure checkout. We never store full payment card numbers on our servers.
How do I unsubscribe from marketing?▾
Use the Unsubscribe link in any email or adjust preferences in your account if available.
Privacy & Data
How is my data used?▾
We use your data to fulfill orders, provide support, and improve site performance. See our Privacy Policy for details and opt-out options.
Do you use cookies or analytics?▾
Yes—functional cookies for the cart and analytics to understand site usage. Manage consent via your browser settings or any consent tools provided on-site.
Store Policies & Legal
Final-sale items▾
Items marked Final Sale, personalized/customized pieces, and certain limited drops are not eligible for returns or exchanges.
Terms of Service & Privacy Policy▾
Review our Terms and Privacy Policy for full details, including dispute resolution, user obligations, and data rights.
Contact & Support
Need help fast?
Send your order #, photos (if damaged/incorrect), and a brief note. We aim to respond within 1–2 business days.
Send your order #, photos (if damaged/incorrect), and a brief note. We aim to respond within 1–2 business days.
Tip: For order changes, reach out within 2 hours of purchase if possible.
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Studio Bookings (Recording, Mixing, Mastering)
How do I book studio time?▾
Reserve your session on our Studio booking page. Choose a room, engineer level, and time block. A deposit may be required to hold your slot.
What’s included with a session?▾
Room, core mics and preamps, monitoring, and a basic engineer. Advanced gear (analog chain, specialty mics) and senior engineers can be added at checkout.
What’s the cancellation policy?▾
Cancel or reschedule at least 24 hours in advance to avoid fees. Inside 24 hours, the deposit is non-refundable. See full policy on Studio Policy.
Can I bring my own engineer or producer?▾
Yes—outside engineers are welcome with prior approval and proof of liability. Add the request in the booking notes or email us via Contact.
Sync Licensing (TV/Film/Ads/Games)
How do I submit music for sync consideration?▾
Pitch tracks via iPictorial Sync. Provide streaming links, instrumentals, stems, writer/publisher splits, and PRO info (BMI/ASCAP). Clear any samples in advance.
Do you offer one-stop and master/Publishing clearance?▾
Yes—one-stop is preferred (we can clear both master and publishing quickly). If multiple writers/pubs are involved, include contact + % splits for rapid clearance.
How are sync fees and backend handled?▾
Upfront sync fees depend on usage/term/territory. Backend performance royalties are collected via your PRO. For direct licensing terms, see Sync Terms.
Can you create custom cues or briefs?▾
Yes—our composers deliver custom cues on deadline. Submit the brief at Custom Briefs.
Digital iNFT Drops (Ownership, Utility & Unlocks)
What is an iNFT drop and what do I get?▾
iNFTs are digital collectibles tied to verifiable ownership and fan utility (access, discounts, allowlists, stems, or exclusive content). Explore current drops: iNFT Hub.
How do I purchase—wallet or card?▾
Most drops support card checkout and standard crypto wallets. See the drop page for supported networks and custody options. Need help? How to Buy.
What utilities or perks are included?▾
Utilities vary by drop—examples: token-gated merch discounts, early access to releases, VIP lists for pop-ups, stems for remix contests, and limited licensing rights. See each drop’s Utility tab.
Where can I see my collectibles?▾
View in your iPictorial account (if custodial) or your connected wallet. For token-gated access, sign in with the same wallet/email used at purchase.
LA Event Pop-Ups & In-Person Activations
Where can I find upcoming LA pop-ups?▾
Check the calendar on Events. We post drop parties, collab launches, and limited merch activations across Los Angeles.
Do you offer RSVP or VIP lists?▾
Yes—most events include RSVP. iNFT holders and select customers may receive priority entry or early shopping windows. See each event page for details.
Can I vend or perform at an event?▾
We collaborate with artists and brands. Pitch your activation via Event Collaborations with links to your work and proposed setup.
Will event-only bundles be available online?▾
Sometimes—limited leftovers may drop online with a 24-hour countdown. Watch Bundles and our socials for announcements.